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He sought a refund for deposits made after his request and demanded immediate account closure. The Complaints Team had attempted to contact the casino multiple times but received no response, leading to the complaint being marked as unresolved. It was suggested that he contact the Curaçao Gaming Authority regarding the issue, as unresolved complaints could impact the casino’s licensing. The casino’s Safety Index, derived from these findings, provides a score reflecting online casino’s safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems.
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