The Complaints Team attempted to contact the casino multiple times but received no cooperation, leading to the complaint being marked as “unresolved.” The player from Greece had two withdrawal requests of €240 and €200 declined, which resulted in the closure of his account. The Complaints Team had attempted to contact the casino multiple times for clarification but received no response. Consequently, the complaint was closed as “unresolved,” which may have negatively impacted the casino’s Safety Index. The player was informed that if the casino decided to respond, the complaint could be reopened.
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